Intrum
A debt collection company present in more than 28 European countries, Intrum has a volume of both inbound and outbound activities that involve the use of a contact center solution with great agility, exemplary reliability and great blending capacity.
Intrum
A debt collection company present in more than 28 European countries, Intrum has a volume of both inbound and outbound activities that involve the use of a contact center solution with great agility, exemplary reliability and great blending capacity.
Supports 80,000 businesses
In contact with 250,000 people a day
Continuous growth for 10 years
“We do inbound and outbound blending, but also blending in admin activities, email management, etc. Nixxis allows you to put agents in blending as easily on admin activities, on activity volumes, on incoming campaigns which can vary a lot, since Intrum will do SMS reminders, generate a lot of calls or have a customer who will send a big support. In collection, there are sometimes large payments that will arrive from certain customers with large volumes of mail that will be sent and generate large volumes of incoming calls. Nixxis offers significant agility to be able to maintain activity and quality of service, a volume of lost calls which will be minimal”.
Goals
- More ease of use
- Geographical adaptability
- Optimized value for money
Intrum Achieves Great Results with Nixxis Contact Suite
Already part of Intrum’s internal tools for many years, the company recently opted for the cloud version of Nixxis Contact Suite for greater agility. This development allowed the company to better manage its flows and channels, on several sites at the same time and internationally.
25% higher response rate
Global reporting on workforce management
Systematic detection of invalid numbers
30% number of calls made per day and per person
Intrum Achieves Great Results with Nixxis Contact Suite
IntrumAlready part of ‘s internal tools for many years, the company recently opted for the version cloud of NixxisContact Suite for greater agility. This development allowed the company to better manage its flows and channels, on several sites at the same time. time and internationally.
