Nixxis Contact Suite
Contact center performance management
Take employee engagement to the next level
Get real-time data and optimize contact center productivityeven on the move. See live which agents are available, which calls are being answered, completed, queued and much more.
Nixxis Contact Suite
Contact center performance management
Take employee engagement to the next level
Get real-time data and optimize contact center productivityeven on the move. See live which agents are available, which calls are being answered, completed, queued and much more.
Nixxis Contact Suite
Contact center performance management
Take employee engagement to the next level
Get real-time data and optimize contact center productivityeven on the move. See live which agents are available, which calls are being answered, completed, queued and much more.
Create a productive and rewarding environment for your agents
Take care of your employees with Nixxis Contact Suite’s live supervision and advanced quality control.
Available in the cloud or on site.
Live supervision
Get real-time data on your contact center operations.
Intuitive platform
At Nixxis, we wanted our solution to be easy to use for those who devote dozens of hours to it: your agents. We’ve carefully designed the entire agent interface to make it more user-friendly.
Advanced quality control
Thanks to advanced speech-to-text technology, we can reduce recordings to specific words or event intentions!
Improve the quality of your contact center with our quality control tool.
NCS includes voicelog (conversation recording) functionality, which lets you select specific parts of the recording. The records concern both the agent and the supervisor, and a script that can be started. What’s more, our speech-to-text technology can provide significant insight into the customer’s intentions.
Improve the quality of your contact center with our quality control tool.
NCS includes voicelog (conversation recording) functionality, which lets you select specific parts of the recording. The records concern both the agent and the supervisor, and a script that can be started. What’s more, our speech-to-text technology can provide significant insight into the customer’s intentions.
Supervision for employee coaching
The NCS Supervisor module provides an overview of quantitative, qualitative and operational results. Each supervisor can determine what he or she can and wants to see. Some may only have access to limited information. So it’s not an all-or-nothing proposition. In this way, customized tasks can be assigned to the supervisors of certain teams.
Supervision for employee coaching
The NCS Supervisor module provides an overview of quantitative, qualitative and operational results. Each supervisor can determine what he or she can and wants to see. Some may only have access to limited information. So it’s not an all-or-nothing proposition. In this way, customized tasks can be assigned to the supervisors of certain teams.
Software made for its users
It’s not always easy to get agents to adopt a new solution, and a poor user interface is a major drawback. Nixxis has devoted a great deal of energy to developing an intuitive interface for agents, enabling them to navigate easily between call scripts, customer information and omnichannel campaigns.
Software made for its users
It’s not always easy to get agents to adopt a new solution, and a poor user interface is a major drawback. Nixxis has devoted a great deal of energy to developing an intuitive interface for agents, enabling them to navigate easily between call scripts, customer information and omnichannel campaigns.
Software made for its users
It’s not always easy to get agents to adopt a new solution, and a poor user interface is a major drawback. Nixxis has devoted a great deal of energy to developing an intuitive interface for agents, enabling them to navigate easily between call scripts, customer information and omnichannel campaigns.
They use Nixxis Contact Suite
We wanted to increase the level of customer satisfaction and needed an optimized software to ensure an even more responsive customer support service. Thanks to Nixxis, we were able to have a 360° view of our customers and, ultimately, improve the company's image. Nixxis provided a stable solution that met all of our requirements and automated operations to maintain a competitive advantage.
Axa Assistance
The campaigns are then organized by customer, then in activity by language. lntrum Justitia organizes its staff to maximize results. An integration between Nixxis and the customer's CRM for processing unsuccessful calls is detected by Nixxis via SOLServer and Oracle procedures. It allows the automation of the processing of these files without human intervention. A significant time saving for the agents and the progress of the files for the customer!
Intrum
Nixxis allowed us to take a huge leap forward in the management of our customer support lines by enabling the integration of our ticketing solution SuperOffice and our internal Marketing suite “Marylin”. This has greatly helped us to become the best hotline in Switzerland in 2020 and 2021.
Salt